Help - Policies
Website security
Bookashop has taken all possible steps to secure your credit card details. We take the matter of internet security very seriously indeed. As a result we utilise a Secure Socket Layer (SSL) which encrypts the data stream between your browser and our server.
We sincerely hope that by taking these measures, we give you, the customer, increased peace of mind and confidence to shop online with the Bookaboo Bookashop.
Our privacy policy
Bookashop are committed to protecting your privacy. We will only store, use and disclose the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and the Which? Web Trader Code of Practice. We collect information about you for 2 reasons: firstly, to process your order and contact you in case of queries and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. If you would prefer not to receive e-mails/mailings then please select the relevant option within Your Mailings once you have logged in to your account.
The information we will collect about you is:
your name
address
phone number
email address
We do not hold your credit/debit card information on our web-server and any personal information we do hold will be held securely in accordance with our internal security policy, the law and the Which? Web Trader Code. Also, provided that you inform us of any changes, the information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you inform us of any inaccuracies we will delete or correct them promptly. We will never collect sensitive information about you without your explicit consent. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. [We also use cookies to store your personal information so that you do not need to re-register each time you place an order.]
Your Consent
By submitting your information you consent to the use of that information as set out in this policy statement. If we change our policy we will post the changes on this page and we may place notices on other pages of the website to inform you about any change. Continued use of our service will signify that you agree to any such changes If you have any questions/comments about privacy, you should use the contact us and we will be happy to help you.
Our ordering policies
Our Order Cancellation Policy
You have the right to cancel your order anytime before and up to seven working days starting from the day after the goods are delivered. If your order has already been despatched when you choose to cancel, please see our Returns Policy below.
- If you are not completely satisfied with your purchase, you may return it to us in its original condition for a complete and immediate refund.
- Books must be returned to us within 7 days of receipt.
- If the item is damaged or incorrect our customer service team will arrange a replacement and collection.
- If you would like to cancel your order because you simply no longer require the books and the order has already been despatched, you may have to pay the cost of returning the goods, but will receive a refund when the goods are received back in good condition.
- Authorisation to return goods must be obtained at all times.
Our refund guarantee is in addition to your statutory rights and does not affect them in any way.
How to return
Three easy steps
1. Get in touch through our contact us section to obtain an authorisation number. Alternatively, you can call our Customer Service team 8am to 8pm seven days a week on 0845 606 4257.
2. If your goods need returning please parcel them up with the original documentation and write the authorisation number on the outside of the parcel.
3. If it is a collection please leave as instructed. If returning in the post please obtain proof of postage.
Please allow up to 21 days for a refund. Please allow 10 days for a replacement. Damaged or faulty books will be replaced immediately when you contact us.
Our ordering restrictions on books
Bookashop sells directly to the public only. We do not offer any books for third party re-sale. For this reason, there are restrictions on ordering. You cannot order more than 20 of the same book online. If you would like to make a purchase of more than 20 of the same title, please telephone our Order line on 0845 606 4257 and an operator will review your order.
Terms and conditions
Conditions of use
USE OF THIS SITE SIGNIFIES YOUR AGREEMENT TO THE TERMS AND CONDITIONS OUTLINED BELOW.
Your Account
By using this website you accept all responsibility for maintaining the confidentiality of all account details, including password. This may involve restricting access to your computer to prevent unauthorised use of your account, as you will be held responsible for any activity that takes place under your registered account details.
Password confidentiality is of utmost importance, and you should take all necessary steps to ensure that your password remains private to you. Should you suspect that your password has become known, or is likely to become known to any other persons, you must inform us immediately.
By registering as an account holder, you agree that all details you provide remain both correct & true.
Most personal information can be amended via the 'Account' tab at the top of every page of our site. Should any difficulty occur whilst updating your details, you should contact us immediately.
Grenville Books may, at its sole discretion, refuse access to the site, withdraw accounts, and remove/edit content, at any time and without notice.
Promotions
A promotion may be amended or withdrawn at any time.
Free or discounted delivery promotions are only applied to Standard Delivery costs. Some areas may incur a surcharge.
Free postage offers are only applied to orders with a payment value. Promotions and discounts that lead to a zero value basket will be charged at the standard rates.
Competitions
You must be over 18 years of age and resident in the UK or ROI to enter our competitions.
Employees of Grenville Books group of companies and their families are not eligible to enter the competitions.
Only one entry per person is permitted.
The closing date is as specified in the relevant competition.
Winner will be formally notified within 21 days of the closing date.
The judge's decision is final and no correspondence will be entered into.
The prize may not be transferred to any other person.
Full details of the prize will be given in writing upon notification.
No cash alternative or alternative prize is available on entrants request.
Competition winners may be required to take part in or co-operate with publicity.
Use of false name or address, e.g. name by which the entrant is not usually known, will disqualify them from receiving any prize. Bookashop reserves the right to oblige any potential winner to provide documentary proof of their identity and address as directed by Grenville Books before such person may claim their prize.
We reserve the right to amend these rules at any time. Entry in the competition implies acceptance of these rules.
Bookashop may at any time issue specific rules to be read in conjunction with these rules.
Grenville Books Head Office address: Catteshall Manor, Catteshall Lane, Godalming, Surrey GU7 1UU.
Site Content
We endeavour to keep all information on our site both current and accurate, however on occasion this is not always possible and cannot be guaranteed.
Please be aware that the functionality of our site may from time to time be affected or suspended temporarily whilst necessary repairs and updates are completed. We will make every effort to ensure these occasions are as brief and infrequent as possible.
Acknowledgment of your Order
Once your order has been submitted, we will notify you via email to confirm receipt of your order. If you do not receive this confirmation email within 12 hours, please call our Customer Services Team on 0845 606 4257. Alternatively, complete our enquiry form.
Your Conduct
By using www.bookashop.co.uk or entering into correspondence with the Bookaboo Bookashop, you accept full responsibility for all data and electronic communications sent from your computer to us.
- This website must not be used for any of the following:
- Fraudulent purposes, or in connection with any unlawful activity.
- To send, use or reuse any material that is offensive, abusive or indecent.
- To send, use or reuse any material that is in breach of copyright, confidence or privacy.
- To send or use correspondence containing or in the nature of viruses, chain letters, mass mailings or spam.
Copyright
All content on this site including text, graphics, logos, images, and software is the property of Grenville Books and its affiliates, and is protected by the UK & International copyright laws.
Governing Laws
These terms & conditions are governed in accordance with the laws of England & Wales.
