Help - Ordering

How to search for books

You can browse our entire selection of brilliant picture books by visiting the categories to the left of every page.

You can also search for specific titles or themes using our handy search box situated at the top of every page. You can search by entering the author, book title or a keyword into the search box. If there are no results found, you will be presented with tips that will help you with your search.

The word(s) that you have searched for will be highlighted to show whether they are found in the book title or description. Please note that these search results may include titles that are part of a set.

Using the basket

Adding books to the basket

Click the ‘add to basket’ button against the item you would like to purchase. If viewing the full description of a book, you can also select the quantity to add to the basket.

As you browse the site and make your selections, the total cost and quantity of books in the basket is displayed on the top right hand side of every page. To view the contents of your basket in detail, click on the basket link or the checkout button.

Once you are in the basket and are happy with your selections, click checkout. You will be prompted to log in or register if you have not already done so.

Important information

Any books placed in your shopping basket whilst you are logged in will be held for a short period of time if you choose to leave the site before placing your order. This means that if you return to the site and log in, your previous selections will appear in the shopping basket (provided there is still stock of each item), along with any other books you have added to the basket before logging in.

Once in the main basket it is possible to view full details of all items you have chosen to purchase, and to make any necessary amendments before submitting the order, (deleting items, changing quantities and applying promotion codes).

How to delete an item

Click on the cross to the left of the item you wish to remove.

How to change quantity

To adjust the quantity of an item, select the number required from the drop-down box.

Promotion codes

If you have received a promotion code, enter it into the box provided and click ‘submit’ to claim. Product discounts will display against each item. Order discounts will appear in the totals box at the bottom of the basket.

Promotions

Tips on using promotion codes

• Please ensure that you have entered the code exactly as it appears in Bookanews or one of our advertisements.
• Most promotion codes are advertised with an expiry date, so please ensure that the code is still valid.
• Some promotion codes cannot be used in conjunction with other promotions you have already claimed.
• If the code was accepted, but you are not seeing the promotion applied, please check the details of the promotion, as you may have to spend a certain amount before you are eligible for some delivery or free gift promotions.
• If you have found a promotion code on a discount code website, you may not have been given the correct qualifying information (e.g. the offer may only apply to certain products or over a specific total order value).

Making a purchase

When you are happy with the contents of your basket click on the checkout button. You will be given the option to register as a new customer or log in as an existing customer. If you do not have an account with Bookaboo Bookashop, please click on new customer, fill in a registered email address and enter your details into the form provided, in order to register with Bookaboo Bookashop.

Personal details

When you register your billing address immediately becomes your delivery address. Please check that your details are correct and then press 'continue'.

Choose a delivery address

If you have just registered your delivery address will have registered as your billing address. Use 'new address' in order to add an alternative delivery address.

Returning customers can choose from the drop-down menu and select a saved delivery address.

Choose a delivery method

Once you have chosen a delivery address, you will be presented with all delivery methods that are available in your area, along with an estimation of how long each delivery method takes. Choose your delivery method, enter any special delivery instructions into the box provided (special instructions will not appear for Next Day Delivery, as a signature is required on delivery) and press 'continue'.

Payment

Once you are satisfied everything is correct, enter your card details and click 'place order' to complete your purchase.

How to track your order

Once you have placed an order with Bookaboo Bookashop, it is possible to check the progress of your order through 'my account'. You can see view and track all of your orders here, including any placed by post or on the telephone too.

Simply register and log in, go to the 'My Account' tab found at the top of every page and click on 'My Orders'. Here, you will see full details of your most recent order (click on the tab to see the rest of your orders), showing the status of each book, including which titles are still on order, on pre-order, have been despatched and the date they left the warehouse. Once an order is showing as despatched, select 'Track this order' to be taken to the relevant courier's website, where you will be able to track the progress of your delivery.

You can also view full details of previous orders by clicking on the 'Order details and tracking link' next to each order.

Please see our Terms and Conditions for more information.

If your order is overdue and your account doesn't state that the order has been despatched, please contact Customer Services by calling 0845 606 4257 or using our enquiry form and we will be happy to help trace your order for you.

Cancelling your order

We're very sorry, but we are unable to cancel an order once it has been submitted. Should you no longer require an order that has been placed, please refer to our ordering policy.

Our ordering restrictions on books

Bookaboo Bookashop sells directly to the public only. We do not offer any books for third party re-sale. For this reason, there are restrictions on ordering. You cannot order more than 20 of the same book online. If you would like to make a purchase of more than 20 of the same title, please telephone our Order line on 0845 606 4257 and an operator will review your order.